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Where is my Order?
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I want to prioritize/delay my product delivery.
Sorry, we will not be able to honour your request to prioritize or delay the delivery. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location.
However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he gets in touch with you.
I want to modify my Order
Sorry, we will not be able to modify the order now. However, you can cancel the order and place a new one. Please click here if you wish to cancel your order.
Related FAQsGo Up
How do I track my Order?
To keep a track of your order, use our Track Order facility on the top right side of our home page.
Track order via SMS-
Send OS(space)(last five digits of your order number) to 9949933333.
Example: OS 12345 where 12345 are the last 5 digits of your order number.
You can also refer to the email and SMS sent by us to track the movement of your order.
I should have received my order by now but I haven't. What do I do?
We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order. If in case you can't find any notification from us and the promised time is over, please get in touch with us and we will provide you with a solution.
I used my tracking number to check the details of my shipment but the information is not clear to me.
Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. Leave it to us to simplify those jargon terminologies for you!
In transit: Your order is on its way to your city
Out for delivery: Your order has reached your city and we will attempt to deliver it today.
Hold at hub: We tried delivering your order at least once and we will try again in 48 hours.
RTO in transit: Your order was undelivered and is on its way back to our warehouse.
How can I modify my order after having placed it?
Once you have placed an order -
- You won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.
- You cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id.
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
How can I change my billing address?
You need to login into your Jabong account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.
How can I cancel one/few products from my order?
You can cancel one/few items from your order by clicking on “My Orders” section of your Jabong account and then select the item(s) you want to cancel.